Refund Policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue.

In an event of damaged products during shipping, we will work with you:
Please return the damaged product for a store credit or full refund.

Refunds & Exchanges
The nature of loose leaf tea as a consumable product is one reason we don't have a return policy.